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Sales Operations Analyst

Thorlabs, Inc., Newton, NJ, United States
Employer Description

Founded in 1989, Thorlabs seeks to accelerate the forward movement of scientific discovery and advancement! As a vertically integrated manufacturer of photonics components, instruments, and systems, our vast product portfolio includes over 20,000 items, ranging from optics and optomechanical positioning components to imaging systems, many of which are customer inspired.

Photonics is the foremost technology driving innovation in science and engineering. As the number of technological innovations has grown, Thorlabs has extended its core competencies in an effort to play an ever increasing role serving the Photonics Industry at the research end, as well as the industrial, life science, medical, and defense segments.

Headquartered in Newton, NJ, Thorlabs has grown to over Approximately 2,300 employees with manufacturing and sales offices in the United States, United Kingdom, Germany, France, Sweden, Japan, China, and Brazil. As light-based technologies push into new markets, Thorlabs plans to enter early with the products and services required to ensure the ultimate success of our customers.

Job Description

Thorlabs is looking for an experienced Sales Operations Analyst to join our sales and technical services team. This data-focused position will play a critical role in generating and creating pricing models, developing forecasts for global sales teams, and developing recurring or ad-hoc reports. They will work closely with our global sales and business intelligence teams to understand market needs and requirements as well as provide resolutions that support our strategic initiatives. The ideal candidate will utilize large data sets that cross between CRM and ERP system to track team progress against key performance metrics.

This position requires strong independent reasoning and problem-solving skills, with the capability to think proactively. Working closely with operations and sales leaders, the Sales Operations Analyst will bring innovative ideas and a creative spirit to provide deep insights into Thorlabs’ OEM and research customers. This is an exciting new role in a rapidly growing sales division and as such will provide a great platform for a high performer to contribute directly to the success of a fast-growing global sales division.


Essential Job Functions include the following, but are not limited to:



  • Create, monitor, and maintain pricing tools for Thorlabs custom component and OEM sales

  • Evaluate and maintain discounting practices, tools, and strategies Related to Thorlabs’ OEM business

  • Collect and analyze data to evaluate existing and potential clients, markets, products, and business opportunities.

  • Collaborate cross-functionally, with the ability to leverage story-telling skills and clearly communicate analytical information to both internal and external stakeholders at all levels

  • Collaborate with global OEM sales teams to assess and understand pricing and discounting requirements

  • Assess and communicate all pricing and discounting changes to the global OEM sales team tools

  • Work with Business Intelligence Team to understand and assess market pricing across product families

  • Responsible for facilitating data mining and executes queries to process data from multiple sources

  • Maintain daily records and communications and assists with continuous improvements

  • Perform other duties as required


Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer.? All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.


Job Requirements



  • Minimum Two years relevant and related work experience, preferably in a similar industry or with a consulting background



  • Bachelor’s degree in engineering, computer science, statistics or other related education or experience


Specialized Knowledge and Skills:

  • Excellent attention to detail and presentation skills

  • Strong analytical and communication skills

  • Proven ability to manage large datasets, explore and utilize raw data feeds

  • Excellent data visualization skills and experience with dashboarding tools (Power BI)

  • Demonstrated experience with CRM and ERP tools in a sales organization

  • Demonstrated expertise in Microsoft Office Suite (Excel, Word, Power Point) and communication tools. Must have expert understanding of Microsoft excel including use of pivot tables.

  • Ability to work independent as well as part of a team

  • Ability to work well in a fast-paced environment

  • Ability to work under time constraints and willing to work when necessary to help get overall team goals accomplished

  • Learning oriented and focused on working with teams

  • Ability to fluently write and speak English



Travel may be required to other entities and tradeshows (<10%)


11 November 2022
11 December 2022
Bachelor's Degree
Optical Components, Lasers, Sensors