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Solutions Engineer

Radiant Vision Systems, Redmond, WA, United States
Employer Description

World leaders in lighting and displays rely on Radiant Vision Systems for test and measurement solutions that ensure quality, reduce costs, and improve efficiencies. Based in Redmond, WA, Radiant Vision Systems has proven production experience with thousands of cameras testing millions of lights and displays.  We approach each application with a wider range of solution options, a global base of experience, and a depth of understanding that enable us to keep raising the benchmarks for practical performance. 

Job Description


You are the advocate for the customer within Radiant Vision Systems. As a Solutions Engineer, your primary responsibility is to develop applications for world-leading consumer electronics manufacturers using Radiant technology. To accomplish this goal, you will interact directly with potential and existing customers to understand their measurement needs, and propose solutions consisting of existing technology, or help to understand requirements for new development and work with the sales team to quote.

To be successful in this role you should be constantly engaging internal team subject matter experts and constantly striving to understand our customer needs and how our products meets those needs.  The company will depend on you to help make sure we follow through on our commitments to our customers.

Essential Duties & Responsibilities

  • Managing the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed
  • Responding to sales team/customer inquiries via phone and email in a timely manner
  • Technical management of product demonstrations and customer visits
  • Developing long-term relationships with customers through managing and interpreting their requirements
  • Providing pre-sales technical assistance and product education
  • Working with team members to estimate Engineering resources required to deliver solutions and create proposals for Sales and customers (including System Requirements and Specification (SRS) document)
  • Transferring pre-sales solution understanding to the engineering group and following it through development and production to assure specifications are met
  • Maintain expert level knowledge of Radiant products and industry standards

Secondary Responsibilities:

  • Providing roadmap feedback on requests from sales/customer to Product Management
  • Ability to read and interpret technical documentation (product specifications, datasheets, etc.)
  • Speaking about our products, applications, and solutions at marketing events
  • Training sales teams/customers/peers
  • Enthusiastically pursue meeting and exceeding customer requirements
  • Post-sales/production support as needed
  • Attending sales forecast and strategy meetings
  • Managing proof of concept testing, including:
    • Designing experiments and writing test procedure
    • Executing experiment and/or supervising resources
    • Providing timely, concise, and relevant reports on the completion of testing


Job Requirements

Desired Skills & Experience

  • S. or higher in STEM areas of study
  • 2+ years of engineering experience preferred
  • Strong ability to interface equally well with customers, sales staff, product development engineers, as well as production managers and technicians, in a team-oriented environment
  • Software/scripting skills are a plus
  • Exceptional verbal and written communication skills
  • Proven problem-solving skills
  • Travel: Approx. 30%, domestic and international
30 August 2019
29 September 2019
Bachelor's Degree
Sensing, Monitoring, Measurement, and Control