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Tech Support Application Engineer

Thorlabs, Inc., Shanghai, China
Employer Description

Founded in 1989, Thorlabs seeks to accelerate the forward movement of scientific discovery and advancement! As a vertically integrated manufacturer of photonics components, instruments, and systems, our vast product portfolio includes over 20,000 items, ranging from optics and optomechanical positioning components to imaging systems, many of which are customer inspired.

Photonics is the foremost technology driving innovation in science and engineering. As the number of technological innovations has grown, Thorlabs has extended its core competencies in an effort to play an ever increasing role serving the Photonics Industry at the research end, as well as the industrial, life science, medical, and defense segments.

Headquartered in Newton, NJ, Thorlabs has grown to over 1800 employees with manufacturing and sales offices in the United States, United Kingdom, Germany, France, Sweden, Japan, China, and Brazil. As light-based technologies push into new markets, Thorlabs plans to enter early with the products and services required to ensure the ultimate success of our customers.

Job Description

The individual in this position will be a member of the technical support team of Thorlabs China. Alongside with other team members, this person will be responsible for providing technical support to customers based at Mainland China and Hong Kong, ensuring the core value of Thorlabs, which is customer centricity, and satisfaction of Thorlabs services and products.

该职位的候选人将会成为Thorlabs中国技术支持团队的一员,负责为中国大陆与香港地区的客户提供关于Thorlabs产品的技术支持,通过秉承以客户为中心的核心价值理念,确保顾客对于Thorlabs的服务与产品持续地认可与满意。

 

JOB RESPONSIBILITIES
职责描述

  1. Provide technical support and answer customers’ technical questions via phone, email and online web support tool;
  2. Select appropriate products and provide solutions according to customers’’ requirements by means of reproducing customers’ setup in lab or cooperating with other entities of Thorlabs, etc;
  3. Arrange the return and repair process for malfunctioned products;
  4. Provide customers with installation and training service on large-scale equipment;
  5. Work with R & D engineer to test prototypes;
  6. Generate new product ideas and assist in designing new product;
  7. Attend conferences and trade shows and set up Demos;
  8. Work with marketing personnel to give proof-reading for translated technical documents;
  9. Other duties as assigned.

 

  1. 通过电话,电邮与在线客服工具提供技术支持,解决客户问题;
  2. 根据客户需要进行产品选型,并通过在实验室中复制问题现象,与位于全球多个国家的分公司协调联系等方式为客户提供最佳技术解决方案;
  3. 安排故障产品的返修与更换;
  4. 大型设备的现场安装和培训;
  5. 测试产品原型,存档结果;
  6. 协助研发人员,进行新产品的概念设计与开发;
  7. 参加各类展会,负责展品Demo的设计,现场搭建与调试;
  8. 协助市场部门,负责对各类英文技术文档的翻译文本进行校对;
  9. 公司布置的其他任务

 

JOB REQUIREMENTS
职位要求

  1. A Master's Degree or higher in Optics, Opto-electronics, Physics or equivalent;
  2. 1+ year relevant work experience required;
  3. Good understanding in Optics, Mechanics and Electronics;
  4. Proficiency in both oral and written English;
  5. Hands on experience in a Photonic lab is highly desired;
  6. Customer centering mentality;
  7. Team player. 
  1. 硕士学位或以上,光学、光电子、物理等相关专业
  2. 具备1年以上相关工作经验
  3. 对光学,机械,电子和光纤有良好的理解
  4. 中英文流利,并具备良好中英文的书面和口头交流能力
  5. 光子实验室经验优先
  6. 能以友好,协商的态度解决客户需求
  7. 做事认真负责,具有团队合作精神

 

Compensation and Benefits
薪酬福利

  1. Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
    依据个人绩效和能力提供具有市场竞争力的薪资
  2. Mandatory social insurance and housing fund in accordance with PRC Laws.
    根据国家规定缴纳五险一金
  3. Optional supplementary medical insurance
    员工可自愿选择参加高端医疗保险
  4. Annual medical check-up
    每年一次的健康体检
  5. 10-15 days of annual leave days per calendar year
    每年10至15天年假

 

WORK LOCATION
工作地点

A101, 100#, Lane 2891, South Qilianshan Rd Shanghai 200331

上海市祁连山南路2891弄100号A101, 200331

 

 

If you are interested in this position, please update your resume and forward to China-HR@thorlabs.com

JOB DETAILS
POSTED
10 January 2019
CLOSES
09 February 2019
JOB TYPE
Full-Time
PREFERRED EDUCATION
Bachelor's Degree
SALARY (USD)
Open
JOB FUNCTION
Engineer
FIELD
Optical Components, Lasers, Sensors